Session Layout & Cancellation Policy

Session Layout

Each coaching session runs for approximately 60 minutes and takes place in person, online or via WhatsApp call. Sessions are structured but flexible, adapting to where you are at on the day.

A typical session follows this general flow:

• Check-in: how have things been since we last spoke, any wins or reflections?
• Focus area: identifying what is most important to work through in this session.
• Exploration: unpacking the topic together, asking the questions that move things forward.
• Action & clarity: landing on clear takeaways, commitments, or next steps.
• Close: a brief reflection on the session and anything to sit with before we next meet.

Fees & Deposits

Coaching packages and pricing are as follows:

• Single Session: $150 | 50% deposit required at time of booking, remainder on the day
• 4 Session Package: $520 ($130 per session) | 50% deposit required at booking, remainder before session 3
• 6 Session Package: $690 ($115 per session) | 50% deposit required at booking, remainder before session 3

Cancellations & Changes

Life happens, and I completely understand that. If you need to cancel or reschedule a session, please do so with as much notice as possible.

Package clients

• More than 48 hours notice: Simply reschedule when best suited for coach and client. No charge.
• Within 48 hours: A reschedule fee of 25% of your per-session package rate applies to cover the time held for you. Your session is rescheduled to the next available time.
• No-show: The full per-session package rate applies, plus a 25% no-show fee. Both must be paid before your next session is booked.

Single session clients

• More than 48 hours notice: Simply reschedule when best suited for coach and client. No charge.
• Within 48 hours: A reschedule fee of 25% of the session cost applies to cover the time held for you. Your session is rescheduled to the next available time.
• No-show: The full session fee applies, plus a 25% no-show fee. Both must be paid before another session is booked.

To cancel or reschedule, please contact me directly at callum@flipyourscript.nz, or via WhatsApp for ongoing clients.

If I need to cancel: No cost will be incurred by you. I will reschedule to a time that works for you as a priority.

Confidentiality

Everything discussed in our sessions remains strictly confidential. I will not share your information with any third party without your explicit consent, except where required by law (for example, if there is a risk of serious harm).

I may take brief notes during sessions to help me support you more effectively. These notes are kept securely and are not shared.

Feedback

Your progress and satisfaction matters. If at any point you feel the sessions are not meeting your needs, or you have feedback to share, please bring it up. Honest conversations make for better coaching.

Termination

Either party may choose to end the coaching relationship at any time. If it is not working, that is okay. Simply reach out and we will have an honest conversation about it. Any sessions already completed will be accounted for at the per-session rate, and the remainder refunded. You will only ever pay for what you have received.

I reserve the right to end the coaching relationship if sessions are persistently missed without communication, or if the relationship is not working for either party.